Ordering and delivery

Delivery charges
Our delivery charge is free for all orders that contain multiples of 12 bottles, i.e. full cases, within most of mainland UK (customers from Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Scilly Isles, the Channel Islands, and the rest of the world please contact us).

If your order is not a multiple of 12 a delivery charge of £8.50, regardless of the amount ordered, will be added to the total price of the order.

Minimum order
Our minimum order is 1 bottle! We offer a delivery service of 1, 3 or 6 wines, alongside the usual 12. Please note that orders that are not a multiple of 12 will automatically incur an £8.50 delivery charge.

Delivery times
Orders placed before 12.30pm Monday to Friday are eligible for delivery the next working day.

If there is a delay, for example wines going out of stock, we will contact you to let you know.

What about if no one is home to meet the courier?
If no one is home, the courier will leave a card to say she/he has been. If possible, please let us know if there is a place (e.g. at back door or in shed etc)/alternative address at which the order can be left if you are not at home. There is a textbox in the shopping checkout for this purpose. If a request is made for wine to be left unattended, tengreenbottles cannot be held responsible if the wine goes missing after the courier has delivered it.

What are the ordering and payment options?
tengreenbottles uses Paypal to collect payment. It is not necessary to hold an account with Paypal, as the option to use credit or debit cards through their site is available. However, if you prefer, bank transfer can be used by emailing us at info@tengreenbottles.com and we can contact you by phone or email to arrange payment.

What is the your policy on breakages from deliveries?
Although the courier should advise us if there are any breakages, it’s still very important that you let us know as soon as possible of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. As you can appreciate to prevent fraudulent damage claims we need to be made aware of damage immediately thus we prefer to be notified via e-mail or phone within 24 hrs.