Frequently asked questions
Do your prices include VAT?
All prices include VAT at 15%.
Is there a delivery charge?
Our delivery charge is free for all orders that contain multiples of 12 bottles, i.e. full cases, within most of mainland UK (customers from Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Scilly Isles, the Channel Islands, and the rest of the world please contact us). If your order is not a multiple of 12, even if more than 12 bottles are ordered, a delivery charge of £8.50, regardless of the amount ordered, will be added to the total price of the order.
How long does delivery take?
Orders placed before 12.30pm Monday to Friday are eligible for delivery the next working day. Orders placed at other times will be delivered within two working days.
Do you have a minimum order?
Our minimum order is just 1 bottle!
Do I need a Paypal account to buy wine from you?
It is not necessary to hold an account with Paypal, as the option to use credit or debit cards through their site without logging in is available.
What if I’m not in to take delivery?
If no one is home, the courier will leave a card to say she/he has been. If possible, please let us know if there is a place (e.g. at back door or in shed etc) or alternative address at which the order can be left if you are not at home.
What makes your wines different?
Very briefly, we like to think we bring a personal touch to the business. We take an interest in all aspects of how the wine is made: from the land, to the people, every stage on the way to getting the stuff in the bottle and to you. We look for care and attention to detail in the wines we pick, and aim to follow that through with our own approach to selling them. See our philosophy page, and our blog entries for more details.
Are your wines organic?
Our wines are often both, and sometimes neither. We are big fans of organic production. Many of our producers that farm organically, however, don’t like to label their wines ‘organic’ – this is just the way they’ve always done things… see our blog entry for a discussion of this. Organic and biodynamic production should, when not in place merely for fashion or marketing purposes, imply wine made with more care, and we’re all for that. But whether organic, biodynamic, or otherwise, we look for wines produced with a great respect for the land and its traditions.
See Our philosophy, What we are thinking, and Who we are to get a full idea of our approach to wine.
