Does tengreenbottles offer refunds?
If you are not happy with any of the wine you’ve received from us, we will refund you for that bottle. If you have bought a case of that wine, then we will refund the case as soon as we have collected the rest of the wine from you, provided that you have only drunk one bottle from the case.

If you receive the wrong wine in your order we will replace the bottles.

If there is bottle damage or your wine is corked – please contact us immediately by email at info@tengreenbottles.com and we will organise a refund. We may request the return of the damaged product before a refund is given so that we can make an assessment as well.

What is your policy on breakages from deliveries?
Although the courier should advise us if there are any breakages, it’s still very important that you let us know as soon as possible of any stock damage once received so we can investigate with the delivery operator and source replacement wine for you. As you can appreciate, to prevent fraudulent damage claims we need to be made aware of damage immediately thus we prefer to be notified via e-mail or phone within 24 hrs.

What about delivery?
See our ordering and delivery page for full details.

What are the ordering and payment options?
tengreenbottles uses Paypal to collect payment. It is not necessary to hold an account with Paypal, as the option to use credit or debit cards through their site without logging in is available. However, if you prefer, a bank transfer can be arranged. Please email us for details.

Pricing information
All prices quoted are in Pounds Sterling. VAT at 17.5% is included. All prices are subject to change.

Privacy statement
tengreenbottles is absolutely committed to protecting the privacy of customers. While we do obtain identifying personal information from customers, such as names, email addresses and delivery addresses, this information is only collected for the purpose of fulfilling our orders. We do not use this information for any other purpose, or share or trade this information with any other parties.

tengreenbottles ltd 63a Carlisle Road, Eastbourne, East Sussex, BN20 7BS, United Kingdom
T +44 (0) 845 519 2297
E info@tengreenbottles.com